> Source: [sk119058](https://support.checkpoint.com/results/sk/sk119058)

# sk119058 - Identity Collector does not send events to Identity Awareness Security Gateway

| Property | Value |
|----------|-------|
| Solution ID | sk119058 |
| Date Created | 2017-07-17 |
| Last Modified | 2017-07-19 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Amount of events sent to a Security Gateway by Identity Collector is 0 and does not grow.
* Identity collector shows events received from AD servers / Identity sources.
* Gateways in Identity Collector GUI are shown as "Connected".
* Testing connection from Identity Collector to the Security Gateway succeeds.

## Cause

Possible root cause is misconfiguration of Identity Collector in Exclusion list option.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content