> Source: [sk118895](https://support.checkpoint.com/results/sk/sk118895)

# sk118895 - "Cannot fetch license information due to a general error. Refer to sk114615 with error ID: 18" is displayed for "Anti-Spam & Email Security" blade after upgrade of Management Server

| Property | Value |
|----------|-------|
| Solution ID | sk118895 |
| Date Created | 2017-07-16 |
| Last Modified | 2020-01-30 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * After disabling the "Anti-Spam \& Email Security" blade in the Security Gateway / Cluster object, it is displayed as available with the correct contract expiration date.

* "`Cannot fetch license information due to a general error. Refer to `[sk114615](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk114615)` with error ID: 18`" is displayed for "Anti-Spam \& Email Security" blade in the SmartConsole (on the Navigation Toolbar, click on the "`GATEWAYS & SERVERS`" app - select the Security Gateway / Cluster object - on the "`Summary`" tab, click on the "`Device & License Information...`" link - go to the "`License status`" pane).

* Debug of *in.msd* daemon (per [sk92264](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92264)) on the Security Gateway / Cluster Members shows:  

  `XML Translation Failed, error 002`

* Issue started after upgrade of Management Server to R80.x.

## Cause

The Anti-Spam configuration is missing the Check Point User Center credentials for Database Updates.

## Solution

This solution requires authentication. Please log in to view the full solution.

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