> Source: [sk118856](https://support.checkpoint.com/results/sk/sk118856)

# sk118856 - User connected from mobile phone cannot send original e-mail to their mailbox via UserCheck portal

| Property | Value |
|----------|-------|
| Solution ID | sk118856 |
| Date Created | 2017-07-11 |
| Last Modified | 2018-10-02 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * User enabled the feature "Ability for the end users to send the original e-mail to their mailbox through UserCheck portal " as per [sk114613](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk114613).  
  User connected from mobile phone cannot send original e-mail to their mailbox via UserCheck portal as the "Send" button is missing from portal page.
* When a user is connected from a PC -- there is no issue.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content