> Source: [sk118532](https://support.checkpoint.com/results/sk/sk118532)

# sk118532 - Check Point Enterprise Appliance reboots randomly and VM core file generated

| Property | Value |
|----------|-------|
| Solution ID | sk118532 |
| Date Created | 2017-11-06 |
| Last Modified | 2021-10-27 |
| Technical Level | Advanced |
| Products | Hardware |
| Versions | Not Version-Specific |
| OS | Gaia |
| Platform | Smart-1, 6, 20, 41000 (EOL), 44000, 64000 |

## Symptoms

- * Check Point 12000 Enterprise Appliance reboots randomly and VM core file generated.
* VM core analysis as per [sk44186](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk44186) has the following output:  
  \<0\>  
  \<0\>HARDWARE ERROR  
  \<0\>CPU 2: Machine Check Exception: 4 Bank 8: fe0001c00001009f  
  \<0\>TSC 16b2b2c187520 ADDR 10e637780 MISC fbca7f0900051281  
  \<0\>This is not a software problem!  
  \<0\>Run through mcelog --ascii to decode and contact your hardware vendor

## Solution

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