> Source: [sk118353](https://support.checkpoint.com/results/sk/sk118353)

# sk118353 - High CPU consumption due to urandom, or "Error: Threat Extraction is not responding" displayed 

| Property | Value |
|----------|-------|
| Solution ID | sk118353 |
| Date Created | 2017-07-09 |
| Last Modified | 2017-08-11 |
| Technical Level | Advanced |
| Products | Security Gateway, Endpoint Security |
| Versions | R82.10, R82, R81.20, Cloud, R82.20, R82.10, R82, R81.20 |

## Symptoms

- * "Error: Threat Extraction is not responding" message appears in SmartConsole.
* Threat Extraction stops responding for mail requests, via CLI.
* *cpstat scrub* CLI command does not show Threat Extraction information.
* High CPU usage on the Security Gateway due to the processes: urandom, tr, or fold.

## Solution

This solution requires authentication. Please log in to view the full solution.

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