> Source: [sk118315](https://support.checkpoint.com/results/sk/sk118315)

# sk118315 - "Internal error: interfaces fetch query failed" in SmartDashboard

| Property | Value |
|----------|-------|
| Solution ID | sk118315 |
| Date Created | 2017-06-21 |
| Last Modified | 2017-06-21 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82, R81.20, R82.20 |

## Symptoms

- "`Internal error: interfaces fetch query failed`" in SmartDashboard when getting topology in a Security Gateway / Cluster object.
*Example* :  
[![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk118315/Error.jpg)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk118315/Error.jpg "Click the image to see it in full size in a new tab/window")

## Cause

Possible root causes (without any specific order):

* Communication issues between Management Server and Security Gateway / Cluster Members
* High CPU load on Management Server
* High CPU load on Security Gateway / Cluster Members
* Issues with FWM daemon on Management Server
* Issues with CPD daemon on Security Gateway / Cluster Members

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content