> Source: [sk118233](https://support.checkpoint.com/results/sk/sk118233)

# sk118233 - Uninstall of Endpoint Security Client fails with "Error: 27557" 

| Property | Value |
|----------|-------|
| Solution ID | sk118233 |
| Date Created | 2017-06-19 |
| Last Modified | 2024-05-20 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |

## Symptoms

- * Removal of Endpoint Security Client (via **Control Panel** \> **Add/Remove Programs** ) fails due to password. The user receives   
  `Error 27557. Removing Check Point Endpoint Security is not allowed. Please check that the password you have entered is correct or contact your system administrator.`.
* Manual uninstallation of the Endpoint Security Client also fails due to password.
* The values "UninstPwdHashDA" and "UninstPwdSaltDA" appear under the Windows Registry Key:  
  HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW6432Node\\CheckPoint\\Endpoint Security.

## Solution

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