> Source: [sk117992](https://support.checkpoint.com/results/sk/sk117992)

# sk117992 - "Can not resolve hostname" error when importing a certificate in the Security Gateway UserCheck page

| Property | Value |
|----------|-------|
| Solution ID | sk117992 |
| Date Created | 2017-06-12 |
| Last Modified | 2017-06-15 |
| Technical Level | Advanced |
| Products | Security Gateway, SmartConsole |
| Versions | R82.10, R82, R81.20, R82.10, R82.20, R82, R81.20 |

## Symptoms

- * "Can not resolve hostname" error when importing a certificate in the Security Gateway UserCheck page.
* User name includes capital letters.
* ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk117992/UserCheck1706072309.png)

## Solution

This solution requires authentication. Please log in to view the full solution.

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