> Source: [sk117920](https://support.checkpoint.com/results/sk/sk117920)

# sk117920 - "Anti-Spam is not responding"

| Property | Value |
|----------|-------|
| Solution ID | sk117920 |
| Date Created | 2017-06-06 |
| Last Modified | 2022-08-26 |
| Technical Level | General |
| Products | Security Management Server, SmartConsole |
| Versions | R82.10, R82, R81.20, R82.10, R82.20, R82.20, R82, R81.20 |
| OS | Gaia |

## Symptoms

- "Anti-Spam is not responding. Verify that "Anti-Spam' is installed on the gateway. If 'Anti-Spam' should not be installed verify that it is not selected in the Products List of the gateway (SmartDashboard \> Security Gateway \> General Properties \> Software Blades List)" SmartView Monitor error after installing R77.30 Jumbo Take 225 ![](https://sc1.checkpoint.com/sc//SolutionsStatics/sk117920/antiSpamError1709080835.PNG)

## Cause

**Cosmetic issue**caused by a failure on the Security Gateway to report its status and status of its software blades.

The functionality of the software blades is not affected in any way.

## Solution

[Contact Check Point Support](http://www.checkpoint.com/services/contact/index.html) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

**Hotfix installation instructions:**

1. Hotfix has to be installed on ***Security Gateway / each cluster member***.

   **Note:** In cluster environment, this procedure must be performed on *all* members of the cluster.
2. Procedure:

   * Using CPUSE - On Security Gateway / Management Server running Gaia OS R75.40 and above:

     Make sure to install the [latest build of the CPUSE Agent](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92449#Latest build of CPUSE and What's New).

     Refer to [sk92449: CPUSE - Gaia Software Updates (including Gaia Software Updates Agent)](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92449#How to work with CPUSE):
     * Section "[(4-A-c)](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92449#How to work with CPUSE - How to download and import a CPUSE package - Import instructions for Offline procedure - Gaia Portal)" / "[(4-A-d)](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92449#How to work with CPUSE - How to download and import a CPUSE package - Import instructions for Offline procedure - Gaia Clish)" - refer to import instructions for *Offline procedure*
     * Section "[(4-B-a)](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92449#How to work with CPUSE - How to install a CPUSE package - Installing a Hotfix package / Minor Version package)" - refer to installation instructions for *Hotfixes*

     You can also use the [sk111158 - Central Deployment Tool (CDT)](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk111158) to install this hotfix on Security Gateways.

     **Note:** Reboot is required.
   * Using Legacy CLI - On VSX Gateway running Gaia OS R75.40VS and above; On Security Gateway / Management Server running SecurePlatform/Linux/IPSO OS:

     You must be connected either over Console, or LOM card (SSH session will be disconnected).

     Note: On these versions of VSX, the Gaia CPUSE does not support installation of hotfixes (refer to [sk92449](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92449#System requirements and limitations) - section "(2)" - "VSX Gateways").
     1. Transfer the hotfix package to the machine (into some directory, e.g., */some_path_to_fix/*).

     2. Unpack and install the hotfix package:

        ***\[Expert@HostName\]# cd /some_path_to_fix/***   
        ***\[Expert@HostName\]# tar -zxvf fw1_wrapper_\<HOTFIX_NAME\>.tgz***   
        ***\[Expert@HostName\]# ./fw1_wrapper_\<HOTFIX_NAME\>***
        **Note:** The script will stop all of Check Point services (*cpstop*) - read the output on the screen.
     3. Reboot the machine.

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# Agent Instructions

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