> Source: [sk117773](https://support.checkpoint.com/results/sk/sk117773)

# sk117773 - Report does not appear for "Exporting to CSV" or "Exporting to PDF" in SmartView 

| Property | Value |
|----------|-------|
| Solution ID | sk117773 |
| Date Created | 2017-06-05 |
| Last Modified | 2021-09-28 |
| Technical Level | General |
| Products | SmartConsole |
| Versions | R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- "Exporting to CSV" or "Exporting to PDF" in SmartView is displayed as completed, but the file does not appear.

![](https://sc1.checkpoint.com/sc//SolutionsStatics/NEW_SK_NOID1496416653050/archive1706020825.JPG)

In R80.20 and higher, when the download completes:


![](https://sc1.checkpoint.com/sc//SolutionsStatics/sk117773/R801906040416.20-1.png)
When opening the archive:

![](https://sc1.checkpoint.com/sc//SolutionsStatics/sk117773/R801906040417.20-2.png)

## Solution

The product is functioning as designed.

**To retrieve the exported PDF or CSV in R80.10 SmartView:**

1. Open a new Tab
2. Under the *Tasks* Section, Click on *Archive.*
3. The exported Excel and PDF files will be listed.
4. Select the relevant file and download.

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