> Source: [sk117572](https://support.checkpoint.com/results/sk/sk117572)

# sk117572 - Cannot see mail content in OWA via the Mobile Access portal when using iOS mobile devices

| Property | Value |
|----------|-------|
| Solution ID | sk117572 |
| Date Created | 2017-05-29 |
| Last Modified | 2017-06-01 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | iOS |

## Symptoms

- * Cannot see mail content in OWA (Outlook Web Access) via the MAB portal when using iOS mobile devices.
* The issue happens in all browsers types.
* There is no issue with Android mobile devices or a PC.
* In the Post request of the OWA mail content, the X-OWA-CANARY header value is *X-OWA-CANARY_cookie_is_null_or_empty* and the HTTP response for that is HTTP/1.1 449.

## Cause

**Environment:** OWA is set to use PT (Path Translation).

When browsing to OWA 2016 via PT, see many '449' responses because an OWA Canary cookie remains invalid:

*X-OWA-CANARY: X-OWA-CANARY_cookie_is_null_or_empty*.

## Solution

This solution requires authentication. Please log in to view the full solution.

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