> Source: [sk117538](https://support.checkpoint.com/results/sk/sk117538)

# sk117538 - "SmartConsole already running" error when trying to install or uninstall SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk117538 |
| Date Created | 2017-06-01 |
| Last Modified | 2021-10-14 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R81.10 (EOS), R81 (EOS) |
| OS | Windows |

## Symptoms

- * "Another instance is already running" and "SmartConsole already running" error when trying to install or uninstall SmartConsole.  

  ![](https://sc1.checkpoint.com/sc//SolutionsStatics/sk117538/sk117538_21706050528.png)
* SmartConsole is not running and Windows Task Manager does not show SmartConsole processes.

## Cause

Windows User does not have administrative privileges.

## Solution

This solution requires authentication. Please log in to view the full solution.

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