> Source: [sk117413](https://support.checkpoint.com/results/sk/sk117413)

# sk117413 - DLP Watermark and Capsule Docs document protection are not applied

| Property | Value |
|----------|-------|
| Solution ID | sk117413 |
| Date Created | 2017-05-24 |
| Last Modified | 2025-12-29 |
| Technical Level | General |
| Products | Security Gateway, Endpoint Security |
| Versions | R82.10, R82, R81.20, R81.10 (EOS), R81 (EOS), R82.10, R82, R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- * DLP Watermark does not apply to files even though a DLP rule with Watermark action was matched.
* Capsule Docs document protection is not applied to outgoing e-mails.

## Cause

DLP Watermark can apply visible or hidden (for forensic tracking) watermark to Office Open XML formats (DOCX, PPTX and XLSX) as a rule action in DLP rule base. In some instances the `mime_extract `process may crash resulting in the watermark not being applied.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content