> Source: [sk117393](https://support.checkpoint.com/results/sk/sk117393)

# sk117393 - Streaming videos through Mobile Access web application in Internet Explorer 11 / Edge browser is slow

| Property | Value |
|----------|-------|
| Solution ID | sk117393 |
| Date Created | 2017-05-16 |
| Last Modified | 2017-05-22 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Videos in a web application take a lot of time to load and to go forward and backwards in the video when using Internet Explorer 11 / Edge browser.
* With Chrome there is no issue.
* HTTP response for the videos request returns '200 OK' while the expected return status is '206 partial content'.

## Cause

Internet Explorer 11 and Edge browsers are expecting the "Accept-Ranges: bytes" header before it will bother requesting a range, so the server needs to respond with that regardless of whether it is actually sending a byte range.

The Mobile Access Security Gateway removes this "Accept-Range: bytes" header which causes the issue.

## Solution

This solution requires authentication. Please log in to view the full solution.

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