> Source: [sk117165](https://support.checkpoint.com/results/sk/sk117165)

# sk117165 - "Cannot Refresh" error message in Capsule Workspace when refreshing the "Business Mail" application

| Property | Value |
|----------|-------|
| Solution ID | sk117165 |
| Date Created | 2017-05-04 |
| Last Modified | 2017-05-04 |
| Technical Level | Advanced |
| OS | Android, iOS |

## Symptoms

- * "Cannot Refresh" error message in Capsule Workspace when refreshing the "Business Mail" application.   
  ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk117165/cannot-refresh.png)
* Additional errors on the Mobile device :

  ```
  Application is offline.
  ```

  ```
  Check your Internet connection
  ```

* Error seen in SmartView Tracker :

  ```
  Error while connecting to server with user <USERNAME>
  ```

* From `/opt/CPcvpn-R77/log/trace_log`:

  ```
   
  [CPCVPN_INFO/] |14:25:31.401|   About to connect() to x.x.x.x port 443 (#0)
  [CPCVPN_INFO/] |14:25:31.401|     Trying x.x.x.x...
  [CPCVPN_INFO/] |14:26:16.403|   Connection timed out
  [CPCVPN_INFO/] |14:26:16.403|   couldn't connect to host
  [CPCVPN_INFO/] |14:26:16.403|   Closing connection #0
  ```

  - "x.x.x.x" represents the IP address that the user expects to see when negotiating with the Mail server, which is not the correct IP address.

## Cause

The issue happens when a user is launching the Capsule Workspace application, authenticating successfully and then opening the "Business Mail" application (Inbox) and swiping down to refresh the mail synchronization.

It occurs due to wrong IP configuration of the mail server object.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

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