> Source: [sk116862](https://support.checkpoint.com/results/sk/sk116862)

# sk116862 - Empty log lines appear in R80 SmartConsole 

| Property | Value |
|----------|-------|
| Solution ID | sk116862 |
| Date Created | 2017-04-13 |
| Last Modified | 2019-05-22 |
| Technical Level | Advanced |
| Products | SmartConsole, Logging & Status |
| Versions | R82.10, R82.10, R82, R81.20, R81.20, R82 |
| OS | Gaia |

## Symptoms

- * Online logs on the "`Logging and Monitoring`" tab are displayed with empty lines.

  [![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk116862/logs2.png)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk116862/logs2.png "Click the image to see it in full size in a new tab/window")
* When trying to open one of the empty logs, information is still missing and existing information looks very strange.

  [![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk116862/log_details.png)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk116862/log_details.png "Click the image to see it in full size in a new tab/window")

## Cause

Incorrect internal conversion of IPS logs prevents them from being displayed.

## Solution

This solution requires authentication. Please log in to view the full solution.

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