> Source: [sk116714](https://support.checkpoint.com/results/sk/sk116714)

# sk116714 - SmartConsole R80.10 (or above) frequently disconnects from the Management Server R80.10 (or above) when performing certain operations

| Property | Value |
|----------|-------|
| Solution ID | sk116714 |
| Date Created | 2017-04-05 |
| Last Modified | 2018-10-11 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R82.10, R82.20, R82, R81.20 |
| OS | Windows |

## Symptoms

- SmartConsole R80.10 (or above) frequently disconnects from the Management Server R80.10 (or above) when performing certain operations.

## Cause

There are several possible root causes:

* The communication from the SmartConsole client to the Management Server is poor.
* The Management Server's performance is low (e.g., high CPU utilization).
* The SmartConsole client's performance is low due to high CPU / Memory utilization.

## Solution

This solution requires authentication. Please log in to view the full solution.

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