> Source: [sk116463](https://support.checkpoint.com/results/sk/sk116463)

# sk116463 - WhatsApp application fails to connect over Wi-Fi through Security Gateway that is configured as HTTP/HTTPS Proxy

| Property | Value |
|----------|-------|
| Solution ID | sk116463 |
| Date Created | 2017-03-31 |
| Last Modified | 2017-04-03 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * WhatsApp application fails to connect over Wi-Fi through Security Gateway that is configured as HTTP/HTTPS Proxy.
* WhatsApp application connects as expected over Mobile Internet.

## Cause

WhatsApp application does not support Proxy connections:

<https://www.whatsapp.com/faq/en/android/24478843>

## Solution

No fix is required; the system is functioning as designed.

WhatsApp application should be connected over Mobile Internet.

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