> Source: [sk116458](https://support.checkpoint.com/results/sk/sk116458)

# sk116458 - API calls from Tufin software to Check Point R80 Management Server fail

| Property | Value |
|----------|-------|
| Solution ID | sk116458 |
| Date Created | 2017-03-21 |
| Last Modified | 2020-04-07 |
| Technical Level | Advanced |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R81.20, R82 |
| OS | Gaia |

## Symptoms

- * API calls from Tufin software to Check Point R80 Management Server fail.

* *$FWDIR/log/api.elg* file on the R80 Management Server shows:

  `
  Payload: {`  
  `
  "code" : "generic_error",`  
  `
  "message" : "Runtime error: An internal error has occurred."`
* Running the following command on the R80 Management Server fails with an error:

  `
  [Expert@HostName:0]# `**mgmt_cli show access-rulebase offset 0 limit 20 name "Network" details-level "standard" use-object-dictionary true --format json -r true**   
  `
  Username: xxx`  
  `
  Password: ***`  
  `
  {`  
  `
  "code" : "generic_error",`  
  `
  "message" : "Runtime error: An internal error has occurred."`  
  `
  }`  
  `
  Executed command failed. Changes are discarded.`

## Cause

*Standard*policy is empty. The policy was possibly emptied during the migration from R77.xx to R80.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

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