> Source: [sk116389](https://support.checkpoint.com/results/sk/sk116389)

# sk116389 - Endpoint Security Policy Server cannot connect to Endpoint Security Server

| Property | Value |
|----------|-------|
| Solution ID | sk116389 |
| Date Created | 2017-03-17 |
| Last Modified | 2023-09-13 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * SmartEndpoint GUI shows the Endpoint Security Policy Server as "`Not Active`".

* Endpoint Security Clients are connected to the affected Endpoint Security Policy Server.

* *$UEPMDIR/logs/server_messages.log* (In Windows: *%UEPMDIR%\\logs\\server_messages.log*) file from Endpoint Policy Server shows:

  `[Date Time] ERROR - Failed to establish a connection with SIC Tunnel. Reason: java.net.SocketTimeoutException: Read timed out`  
  `
  [Date Time] ERROR - Failed to open SIC-HTTP connection. Error message "Failed to establish a connection with SIC Tunnel. Reason: java.net.SocketTimeoutException: Read timed out`  
  `
  INFO - Finished synchronizing with EPS server.`

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content