> Source: [sk116370](https://support.checkpoint.com/results/sk/sk116370)

# sk116370 - FWM related functionalities are not working (cannot connect to SmartConsole, no logs are being sent, etc.)

| Property | Value |
|----------|-------|
| Solution ID | sk116370 |
| Date Created | 2017-03-15 |
| Last Modified | 2021-05-05 |
| Technical Level | Advanced |
| Products | Security Management Server, Endpoint Security |
| Versions | R82.10, R82, R81.20, Cloud, R82.20, E89.X, E88.X, R82.20, R82.10, R82, R81.20 |
| OS | Windows, Gaia |

## Symptoms

- * FWM related functionalities are not working (cannot connect to SmartConsole, no logs are being sent, etc.).
* FWM process is shown as terminated in `cpwd_admin list` output.
* From output of `fwm -d` command:

  ```
  Failed to create instance of {FE240669-1079-4AE6-9C10-D21F92EBC673} Process was not started since dispatcher was not initialized (0x80040154)
  ```

## Solution

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