> Source: [sk116366](https://support.checkpoint.com/results/sk/sk116366)

# sk116366 - SmartView Monitor incorrectly shows R77.30 Security Gateway as "Disconnected" and its software blades as "not responding"

| Property | Value |
|----------|-------|
| Solution ID | sk116366 |
| Date Created | 2017-03-15 |
| Last Modified | 2017-11-05 |
| Technical Level | Advanced |
| Products | Security Gateway, SmartConsole |
| Versions | R82.10, R82, R81.20, R82.10, R82.20, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * SmartView Monitor shows R77.30 Security Gateway as "`Disconnected`".

  *Example* :  
  [![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk116366/SmartView_Monitor_1_1703220345.png)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk116366/SmartView_Monitor_1_1703220345.png "Click the image to see it in full size in a new tab/window")
* SmartView Monitor shows "`not responding`" for multiple software blades on the problematic R77.30 Security Gateway.

  *Example* :  

  |-----------------------------------------------------------------------------------|------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
  | ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk116366/Error_1703220356.png) | `Firewall` | `Error: 'Firewall' blade is not responding. Verify that 'Firewall' is installed on the gateway. If` ` 'Firewall' should not be installed verify that it is not selected in the Products List of the` ` gateway (SmartDashboard > Gateway > General Properties > Check Point Products List).` |

  [![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk116366/SmartView_Monitor_2_1703220346.png)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk116366/SmartView_Monitor_2_1703220346.png "Click the image to see it in full size in a new tab/window")
* SNMP Query for the OID of the problematic software blade returns "`No Such Instance currently exists at this OID`" (instead of the expected "`Installed`").

  *Example for "Firewall" blade - OID "fwModuleState"* :  
  `[Expert@HostName:0]# snmpwalk -v 2c -c public 127.0.0.1 1.3.6.1.4.1.2620.1.1.1`  
  `
  SNMPv2-SMI::enterprises.2620.1.1.1 = No Such Instance currently exists at this OID`
* Issue is observed only for R77.30 Security Gateways with installed *Take_221* of [R77.30 Jumbo Hotfix Accumulator](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk106162).

## Cause

Cosmetic issue caused by a failure on the Security Gateway to report its status and status of its software blades.  
The functionality of the software blades is not affected in any way.

## Solution

This solution requires authentication. Please log in to view the full solution.

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