> Source: [sk116245](https://support.checkpoint.com/results/sk/sk116245)

# sk116245 - After the initial Endpoint Security Client install is completed, the full package is not fetched and installed

| Property | Value |
|----------|-------|
| Solution ID | sk116245 |
| Date Created | 2017-03-08 |
| Last Modified | 2020-03-24 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X, R82.10, R82, R81.20 |

## Symptoms

- * After the initial Endpoint Security Client install is completed, the full package is not fetched and installed.
* The `cpda.log` file shows "`Unexpected HTTP response code: 500`"
* The `$UEPMDIR/logs/server_messages.log` file shows messages:

  ```
  
  "Server exception occurred when handling an endpoint request"
  "Caused by: com.checkpoint.uepm.UEPMException: Endpoint ID: 00000000-0000-0000-0000-000000000000 does not exist in PAT"
  ```

## Solution

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