> Source: [sk116165](https://support.checkpoint.com/results/sk/sk116165)

# sk116165 - FDE encryption process is not passing Setup Protection state

| Property | Value |
|----------|-------|
| Solution ID | sk116165 |
| Date Created | 2017-03-20 |
| Last Modified | 2025-06-16 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Windows |

## Symptoms

- * FDE encryption process is not passing Setup Protection state.
* Following errors are seen in the file `C:\ProgramData\CheckPoint\Endpoint Security\Full Disk Encryption\Dlog1:`  
  `
  Attempt to shrink volume \Device\HarddiskVolume5 (0 reclaimable bytes) with 33619968 bytes will now be done
  `  
  `
  Shrink() failure: -2147023781
  `  
  `
  Failed: shrink_volume()
  `  
  `
  SA_Creation Failed to create new SA partition`
* Following errors are seen in the file `C:\ProgramData\CheckPoint\Endpoint Security\Full Disk Encryption\Dlog1:
  `  
  `FDE_srv.exe:8bc StateMachine ------====== ACTION RESULT ======------
  `  
  `FDE_srv.exe:8bc StateMachine * Phase: Create System Areas
  `  
  `FDE_srv.exe:8bc StateMachine * Action: Create System Areas
  `  
  `FDE_srv.exe:8bc StateMachine * Result: Error
  `  
  `FDE_srv.exe:8bc StateMachine * Error Code: 1
  `  
  `FDE_srv.exe:8bc StateMachine * Message: Failed to create SA
  `  
  `FDE_srv.exe:8bc StateMachine 
  `  
  `FDE_srv.exe:8bc StateMachine ------===========================------
  `
* At some cases issue might deny machines from properly shutting down or rebooting.

## Cause

The Windows machine is running on UEFI (Unified Extensible Firmware Interface).

On this machine, the FDE is not able to shrink the volume as the OS is not allowing it.

## Solution

This solution requires authentication. Please log in to view the full solution.

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