> Source: [sk116159](https://support.checkpoint.com/results/sk/sk116159)

# sk116159 - "show sysenv all" command shows "NotValid" in the "Value" column for "SAM", "NPU" and "SAM Fan" sensors, although SAM card is not installed on this 21000 appliance

| Property | Value |
|----------|-------|
| Solution ID | sk116159 |
| Date Created | 2017-03-06 |
| Last Modified | 2017-03-12 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Output of the Gaia Clish command "`show sysenv all`" shows "`NotValid`" in the "`Value`" column for "SAM", "NPU" and "SAM Fan" sensors, although SAM card is not installed on this 21000 appliance.

  *Example* (truncated for brevity):

  ```
  
  HostName> show sysenv all
  
  Name        Value       unit          type        status    Maximum     Minimum
  ... ...
  SAM (+12V)   NotValid     Volt          Voltage
  SAM (+3.3V)   NotValid     Volt          Voltage
  NPU1 (CoreV)   NotValid     Volt          Voltage
  NPU2 (CoreV)   NotValid     Volt          Voltage
  NPU3 (CoreV)   NotValid     Volt          Voltage
  Switch (CoreV)   NotValid     Volt          Voltage
  ... ...
  SAM Temp     NotValid     Celsius       Temperature
  NPU1 Temp    NotValid     Celsius       Temperature
  NPU2 Temp    NotValid     Celsius       Temperature
  NPU3 Temp    NotValid     Celsius       Temperature
  Switch Temp   NotValid     Celsius       Temperature
  ... ...
  SAM Fan1A    NotValid     RPM           Fan
  SAM Fan1B    NotValid     RPM           Fan
  SAM Fan2A    NotValid     RPM           Fan
  SAM Fan2B    NotValid     RPM           Fan
  SAM Fan3A    NotValid     RPM           Fan
  SAM Fan3B    NotValid     RPM           Fan
  SAM Fan4A    NotValid     RPM           Fan
  SAM Fan4B    NotValid     RPM           Fan
  SAM Fan5A    NotValid     RPM           Fan
  SAM Fan5B    NotValid     RPM           Fan
  ... ...
  HostName>
  ```

* Output of the Gaia Clish command "`show asset all`" confirms that SAM card is not installed on this 21000 appliance.

  *Example*:

  ```
  
  HostName> show asset all
  Platform: G-50
  Model: Check Point 21400
  Serial Number: To Be Filled By O.E.M.
  CPU Frequency: 2400.179
  Number of disks: 2
  Disk 1 Model: WDC WD5003ABYX-01WERA1
  Disk 1 Capacity: 500 GB
  Disk 2 Model: WDC WD5003ABYX-01WERA1
  Disk 2 Capacity: 500 GB
  Sam Present: No
  Sam CPLD Version: N/A
  Slot 1 Bib version: N/A
  Slot 2 Bib version: N/A
  Slot 3 Bib version: N/A
  Sam Serial Number: N/A
  Sam Total Memory: N/A
  Slot 1 Memory: N/A
  Slot 2 Memory: N/A
  Slot 3 Memory: N/A
  ```

## Cause

SAM card sensors are configured (in the */etc/appliance_config.xml* file) to be displayed in Gaia OS.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content