> Source: [sk116014](https://support.checkpoint.com/results/sk/sk116014)

# sk116014 - CPM process initialization is slow after backup restore

| Property | Value |
|----------|-------|
| Solution ID | sk116014 |
| Date Created | 2017-02-20 |
| Last Modified | 2020-12-23 |
| Technical Level | Advanced |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82.20, R81.20, R82, R82.20 |
| OS | Gaia |

## Symptoms

- * In some cases, restore will take a long time to complete on R80 Management (Single and Multi-Domain).
* The following error is seen in $MDS_FWDIR/log/cpm.elg file:  
  `"ERROR fts.solr.Jpa2SolrManagerImpl [main]: SOLR is completely out of sync!!! more than 5000 jpa2FtsRecords are out of sync."`
* FWM Process for MDS context and all Domains shows "pnd (N/A)" in the output of 'mdsstat' command.

## Cause

During the MDS Restore operation Postgres Database is restored. If SOLR detected missing records it will reset its data and must recreate records by initial synchronization with the Postgres DB.

Until the synchronization operation is complete, the CPM on Management server will not start.

**This is normal behavior, which we cannot avoid, yet impact is long duration of SOLR restore.**

An approximate time needed for SOLR recovering (in minutes) is a number of rows in jpa2ftslogrecord table divided by 1000. You can obtain a number of records in this table by running following commands:

1. psql_client cpm postgres

2. select count(\*) from jpa2ftslogrecord;

## Solution

This solution requires authentication. Please log in to view the full solution.

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