> Source: [sk115966](https://support.checkpoint.com/results/sk/sk115966)

# sk115966 - "Error: 'Couldn't connect to /tmp/xgets:  No such file or directory" when reverting to a Snapshot, or to Factory Defaults

| Property | Value |
|----------|-------|
| Solution ID | sk115966 |
| Date Created | 2017-02-16 |
| Last Modified | 2020-07-27 |
| Technical Level | Advanced |
| Products | Security Gateway, Spark Firewall (Locally Managed), Hardware |
| Versions | R82.10, R82, R81.20, R82.00.X, R81.10.X, Not Version-Specific |
| OS | Gaia |

## Symptoms

- The following is displayed on the console when reverting to a Snapshot, or to Factory Defaults (FCD):
`
IMAGE MANAGEMENT: going to restore system image ..`  
`
Error: 'Couldn't connect to /tmp/xgets: No such file or directory`  
`
'.
`

## Cause

Cosmetic issue

## Solution

This solution requires authentication. Please log in to view the full solution.

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