> Source: [sk115952](https://support.checkpoint.com/results/sk/sk115952)

# sk115952 - SMB appliance license cannot be activated after a replacement of the RMA unit

| Property | Value |
|----------|-------|
| Solution ID | sk115952 |
| Date Created | 2017-02-14 |
| Last Modified | 2017-12-17 |
| Technical Level | Advanced |
| Products | Spark Firewall (Locally Managed) |
| Versions | R82.00.X, R81.10.X |

## Symptoms

- In case of RMA for the SMB appliance, MAC address linkage are not performed on User Center immediately after the appliance is changed.  
Activation of the license cannot be performed after the backup is restored.

## Solution

This solution requires authentication. Please log in to view the full solution.

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