> Source: [sk115743](https://support.checkpoint.com/results/sk/sk115743)

# sk115743 - "Site does not support this client" error message when connecting with a remote access client to a VPN site 

| Property | Value |
|----------|-------|
| Solution ID | sk115743 |
| Date Created | 2017-02-02 |
| Last Modified | 2025-06-11 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | E89.X, E88.X |

## Symptoms

- "`Site does not support this client`" error when connecting with Check Point Mobile through a notebook to a VPN site and the connection is dropped.

## Cause

Check Point Mobile requires a Mobile Access blade license on the Security Gateway. That license is currently not installed.

## Solution

For further assistance, contact Check Point Account Services in one of these ways:

* by creating a [Non-Technical Service Request](https://help.checkpoint.com/)
* by phone:
  * Americas: +1-972-444-6600 - option 3 - option 5
  * International: +972-3-611-5100 - option 3 - option 5

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