> Source: [sk115741](https://support.checkpoint.com/results/sk/sk115741)

# sk115741 - "An internal error has occurred" when trying to connect with R80 SmartConsole to Security Management Server

| Property | Value |
|----------|-------|
| Solution ID | sk115741 |
| Date Created | 2017-02-07 |
| Last Modified | 2020-04-05 |
| Technical Level | Advanced |
| Products | Security Management Server, SmartConsole, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82.10, R82.20, R82.20, R82, R81.20, R81.20, R82, R82.20 |
| OS | Gaia |

## Symptoms

- "An internal error has occurred" error on SmartConsole, when trying to log into R80 Security Management Server.

## Cause

Security Management Server resources are not sufficient, for example:

![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1485986902228/2017-02-01 17_11_53-admin@NGSER80_~1702011412.png)

In this case the root partition is completely full,

## Solution

This solution requires authentication. Please log in to view the full solution.

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