> Source: [sk115662](https://support.checkpoint.com/results/sk/sk115662)

# sk115662 - Users get a "Renew License" page when clicking on "LOGS & MONITOR" app and in SmartView GUI in R80 SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk115662 |
| Date Created | 2017-01-26 |
| Last Modified | 2026-03-16 |
| Technical Level | Advanced |
| Products | Security Management Server, SmartConsole |
| Versions | R81.10 (EOS), R81 (EOS), R81.10 (EOS), R81 (EOS) |

## Symptoms

- * Users get a "Renew License" page when clicking on "LOGS \& MONITOR" app and in SmartView GUI in R80 SmartConsole.

  Example:  
  [![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk115662/Example.png)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk115662/Example.png "Click the image to see it in full size in a new tab/window")
* Legacy GUI such as SmartEvent policy management works without issues.

* Issue occurs even if an Evaluation license is installed.

## Cause

The Entitlement Status Collector database (*$CPDIR/database/entitlement_status_collector_db.C*) became corrupted on the R80 Security Management Server / SmartEvent Server / Log Server.

## Solution

This solution requires authentication. Please log in to view the full solution.

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