> Source: [sk115264](https://support.checkpoint.com/results/sk/sk115264)

# sk115264 - "Internal error: missing contact person, Please contact help desk" error when trying to add a new update to an existing SR 

| Property | Value |
|----------|-------|
| Solution ID | sk115264 |
| Date Created | 2017-01-09 |
| Last Modified | 2025-05-15 |
| Technical Level | General |
| Products | User Center |
| Versions | Not Version-Specific |

## Symptoms

- "Internal error: missing contact person, Please contact help desk" when trying to add new update to an existing SR. ![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1483044401783/Capture1612291303.PNG)

## Cause

The user does not exist in the Service Requests System and needs to be updated by Account Services.

## Solution

For further assistance, contact Check Point Account Services in one of these ways:

* by creating a [Non-Technical Service Request](https://help.checkpoint.com/)
* by phone:
  * Americas: +1-972-444-6600 - option 3 - option 5
  * International: +972-3-611-5100 - option 3 - option 5

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