> Source: [sk115245](https://support.checkpoint.com/results/sk/sk115245)

# sk115245 - Cannot Activate Mobile Threat Prevention Dashboard

| Property | Value |
|----------|-------|
| Solution ID | sk115245 |
| Date Created | 2016-12-28 |
| Last Modified | 2025-05-15 |
| Technical Level | General |
| Products | Licensing, Mobile Security |
| Versions | Not Version-Specific, Cloud |

## Symptoms

- * Cannot Activate Mobile Threat Prevention Dashboard.
* Mobile Threat Prevention link in the activation email is not used within 24 hours of receiving the activation email.

## Cause

Mobile Threat Prevention customers receive an initial activation email when their custom MTP Dashboard is created. This email includes a link to activate the dashboard which must be completed within 24 hours. If this is not completed in the designated time, the activation link expires.

## Solution

Activation of the MTP Dashboard can still be completed by resetting the password for the Dashboard. This is located on the login page of the Dashboard.

If no email is received when resetting the password, for further assistance, contact Check Point Account Services in one of these ways:

* by creating a [Non-Technical Service Request](https://help.checkpoint.com/)
* by phone:
  * Americas: +1-972-444-6600 - option 3 - option 5
  * International: +972-3-611-5100 - option 3 - option 5

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