> Source: [sk115241](https://support.checkpoint.com/results/sk/sk115241)

# sk115241 - "User does not belong to the Remote Access community" error when fail to connect to a site using Remote Access VPN client if Russian characters used in LDAP User Properties DN OU attribute

| Property | Value |
|----------|-------|
| Solution ID | sk115241 |
| Date Created | 2016-12-28 |
| Last Modified | 2017-02-27 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Gaia |

## Symptoms

- * Cannot connect to a site using Remote Access VPN client, if Russian characters are used in LDAP User Properties DN OU attribute.  

  ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk115241/11612282344.png)
* When the LDAP Group Properties Group's Scope value is set to "All Account-Unit's Users", the clients can connect to the site.
* SmartView Tracker log: "User does not belong to the Remote Access commmunity".  

  ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk115241/21612282347.png)

## Cause

When using Russian characters in an LDAP User Properties DN OU attribute (**Only in OU attribute** ), the Russian characters are interpreted as gibberish. (According to [sk95049](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk95049), those characters are not yet supported in the LDAP User Properties OU attribute).

If you use LDAP Group with a **Group's Scope** value of "Only Group in branch (DN prefix):", the comparison of the two strings (The LDAP Group DN and the LDAP User DN) will not match, and therefore the user is not located and you cannot connect to the site.

## Solution

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