> Source: [sk114826](https://support.checkpoint.com/results/sk/sk114826)

# sk114826 - "Failed to parse results from server. Trying to reconnect ..." error in R80 "LOGS & MONITOR" tab

| Property | Value |
|----------|-------|
| Solution ID | sk114826 |
| Date Created | 2016-12-06 |
| Last Modified | 2016-12-06 |
| Technical Level | Advanced |
| Products | SmartConsole, Logging & Status |
| Versions | R82.10, R82.10, R82.20, R82, R81.20, R82.20, R81.20, R82 |
| OS | Windows |

## Symptoms

- When attempting to view logs by clicking the "LOGS \& MONITOR" tab in R80 SmartConsole, the following error message is displayed: "Failed to parse results from server. Trying to reconnect... ".

## Cause

The SMARTLOG_SERVER process is currently down.

## Solution

This solution requires authentication. Please log in to view the full solution.

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