> Source: [sk114798](https://support.checkpoint.com/results/sk/sk114798)

# sk114798 - "wrong user name or password" error when LDAP remote access users unable to connect (LDAP server using SSL)

| Property | Value |
|----------|-------|
| Solution ID | sk114798 |
| Date Created | 2016-12-02 |
| Last Modified | 2025-10-20 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82, R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- * "wrong user name or password" error when LDAP remote access users unable to connect (LDAP server using SSL).
* Ldapsearch from the gateway succeeds.
* *vpnd* logs show:  
  ld_io_handler: ldap_async: SSL finger print does not match  
  server = , Connect result = Failed to bind  
  Set to down  
  Updated server connection statistics object:1.3.1.3, with new status:down  
  server = , SDK Response

## Cause

When gateway tries to perform lookup for the remote access user, it is configured to do it over SSL, and verify fingerprint of certificate provided by LDAP-server during SSL-negotiation.

SSL fingerprint set in LDAP server settings was changed / does not match the one received from the server.

## Solution

This solution requires authentication. Please log in to view the full solution.

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