> Source: [sk114733](https://support.checkpoint.com/results/sk/sk114733)

# sk114733 - "Operation Incomplete due to timeout" error on policy installation failure

| Property | Value |
|----------|-------|
| Solution ID | sk114733 |
| Date Created | 2016-11-29 |
| Last Modified | 2021-09-05 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server |
| Versions | R81.20, R81.10 (EOS), R81.20, R81 (EOS), R81.10 (EOS), R81 (EOS) |
| OS | Windows, Gaia |

## Symptoms

- * Policy installation fails with "`Operation Incomplete due to timeout`" error message.
* Fetching last installed policy is successful.

## Cause

There may be several reasons for this problem:

1. Delay in transferring the policy package from the Security Management server to the Gateway
2. High CPU utilization of the FWM process
3. High memory use

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## Solution

This solution requires authentication. Please log in to view the full solution.

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