> Source: [sk114720](https://support.checkpoint.com/results/sk/sk114720)

# sk114720 - "could not get SAs from packet" SmartView Tracker  error when Site-To-Site VPN fails 

| Property | Value |
|----------|-------|
| Solution ID | sk114720 |
| Date Created | 2016-11-28 |
| Last Modified | 2020-10-26 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |

## Symptoms

- * "could not get SAs from packet" SmartView Tracker error when Site-To-Site VPN fails.
* VPN fails to complete Phase 1 IKE Negotiation.

## Cause

Incorrect configuration of Remote Access settings.

## Solution

This solution requires authentication. Please log in to view the full solution.

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