> Source: [sk114595](https://support.checkpoint.com/results/sk/sk114595)

# sk114595 - Hardware Sensors reading are incomplete on 5000, 15000 and 23000 appliances until the Gaia First Time Configuration Wizard is run

| Property | Value |
|----------|-------|
| Solution ID | sk114595 |
| Date Created | 2016-11-20 |
| Last Modified | 2017-07-09 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |
| Platform | 15000, 5000 |

## Symptoms

- * Output of Clish command "`show sysenv all`" on 15000 and 23000 appliances shows "`Power Supply #1`" and "`Power Supply #2`" as "`Not Sampled`" in the "`Value`" column.

  *Example* :  
  [![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk114595/Before_FTW_show_sysenv_all.jpg)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk114595/Before_FTW_show_sysenv_all.jpg "Click the image to see it in full size in a new tab/window")
* Output of Clish command "`cpstat os -f sensors`" on 5000, 15000 and 23000 appliances does not show any values in the "`Value`" and "`Unit`" columns.

  *Example* :  
  [![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk114595/Before_FTW_cpstat_os_f_sensors.png)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk114595/Before_FTW_cpstat_os_f_sensors.png "Click the image to see it in full size in a new tab/window")
* Output of command "`cpstat os -f power_supply`" on 5000, 15000 and 23000 appliances shows an empty "`Power Supply`" table.

  *Example* :  
  [![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk114595/Before_FTW_cpstat_os_f_power_supply.png)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk114595/Before_FTW_cpstat_os_f_power_supply.png "Click the image to see it in full size in a new tab/window")

## Cause

By design, in Gaia OS on 5000, 15000 and 23000 appliances, the Hardware Sensors are activated only *after* completing the Gaia First Time Configuration Wizard.

## Solution

Complete the Gaia First Time Configuration Wizard as described in the ***Quick Start Guide*** for your appliance ([5000](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=documents&product=470), [15000](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=documents&product=459), [23000](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=documents&product=458)):

1. Launch the Web browser and enter **`https://192.168.1.1`** in the address bar.
2. Log in with the default system administrator login name/password - **`admin / admin`** , and click **`Log In`** .  
   Note: Popups must always be allowed.
3. The First Time Configuration Wizard will begin automatically.  
   The wizard will guide you through the setup process.
4. Fill in the parameters as required and click **`Finish`**.

Example outputs *after* completing the Gaia First Time Configuration Wizard:

* Output of command "`show sysenv all`" shows "`Power Supply #1`" and "`Power Supply #2`" as "`Up`" in the "`Value`" column:

  [![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk114595/After_FTW_show_sysenv_all.jpg)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk114595/After_FTW_show_sysenv_all.jpg "Click the image to see it in full size in a new tab/window")
* Output of Clish command "`cpstat os -f sensors`" shows the expected values in the "`Value`" and "`Unit`" columns:

  [![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk114595/After_FTW_cpstat_os_f_sensors.png)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk114595/After_FTW_cpstat_os_f_sensors.png "Click the image to see it in full size in a new tab/window")
* Output of command "`cpstat os -f power_supply`" shows a populated table:

  [![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk114595/After_FTW_cpstat_os_f_power_supply.png)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk114595/After_FTW_cpstat_os_f_power_supply.png "Click the image to see it in full size in a new tab/window")

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