> Source: [sk114575](https://support.checkpoint.com/results/sk/sk114575)

# sk114575 - Identity Awareness stops working, users are not identified and Access Roles are not enforced

| Property | Value |
|----------|-------|
| Solution ID | sk114575 |
| Date Created | 2016-11-17 |
| Last Modified | 2017-10-01 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * Identity Awareness stops working, users are not identified and Access Roles are not enforced.  

* PDPD process randomly crashes with core dump file generated under `/var/log/dump/usermode/` directory.

## Solution

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