> Source: [sk114195](https://support.checkpoint.com/results/sk/sk114195)

# sk114195 - Number 7 Randomly Appears in Username Field at Pre-boot Login Screen on Endpoint Security Client

| Property | Value |
|----------|-------|
| Solution ID | sk114195 |
| Date Created | 2016-10-27 |
| Last Modified | 2025-06-24 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | E89.X, E88.X |
| OS | Windows |

## Symptoms

- When at the Endpoint Security Client Pre-boot screen, the number 7 randomly appears in the username field.

## Solution

1. In SmartEndpoint under 'Policy' tab, in 'FDE policy' select "Authenticate user before OS loads (Pre-boot)  

   [![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk114195/step11611030722.jpg)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk114195/step11611030722.jpg "Click the image to see it in full size in a new tab/window")
2. Click 'Edit Shared Action'.
3. In the opened window go to "Advanced Pre-Boot Settings..." at the bottom.  

   ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk114195/step21611030730.jpg)
4. From the General Pre-boot Settings window enable the first option: "Enable USB devices in pre-boot environment".  

   ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk114195/step31611030731.jpg)
5. Click 'OK'.
6. Save and install the policy.

Once the client gets the updated policy the issue should no longer occur.

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