> Source: [sk114096](https://support.checkpoint.com/results/sk/sk114096)

# sk114096 - Intermittently, users are not authenticated by the Identity Awareness gateway

| Property | Value |
|----------|-------|
| Solution ID | sk114096 |
| Date Created | 2016-11-09 |
| Last Modified | 2023-01-13 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * Intermittently, users are not authenticated by the Identity Awareness gateway.

* Output of "`pdp monitor ip <IP_address_of_the_host_machine>`" command during the issue does not show any information about the users.

## Cause

Multiple users have logged in from the same Host within the user session timeout (by default, user session timeout is 720 min / 12 hrs).

Once the same IP address had over 7 (by default) user session updated from AD server, the Identity Awareness gateway marks that Host as Multi-User Host, and additional User events from that Host are ignored.

## Solution

This solution requires authentication. Please log in to view the full solution.

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