> Source: [sk114014](https://support.checkpoint.com/results/sk/sk114014)

# sk114014 - Not able to enter the Boot Menu during the boot in Gaia OS virtual machine installed in VMware ESX/ESXi

| Property | Value |
|----------|-------|
| Solution ID | sk114014 |
| Date Created | 2016-10-19 |
| Last Modified | 2017-05-11 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82, R81.20, R82.10, R82.20, R81.20, R82, R82.20 |
| OS | Gaia |
| Platform | VMWare ESX |

## Symptoms

- * Not able to enter the Boot Menu during the boot in Gaia OS virtual machine installed in VMware ESX/ESXi.

* The following messages appear during the boot instead the loading progress bar:

  `
  Starting the system`  
  `
  sda: assuming drive cache: write through`  
  `
  sda: assuming drive cache: write through
  `

## Cause

Gaia OS virtual machine was installed as VMware version 9 or higher.

## Solution

This solution requires authentication. Please log in to view the full solution.

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