> Source: [sk113558](https://support.checkpoint.com/results/sk/sk113558)

# sk113558 - "site not responding" error when Remote Access users try to connect to site

| Property | Value |
|----------|-------|
| Solution ID | sk113558 |
| Date Created | 2016-12-28 |
| Last Modified | 2021-07-04 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |

## Symptoms

- * Remote Access users are getting "site not responding" when trying to connect to site.
* Traffic is reaching the gateway, but it is Natted and sent into the Internal network.

## Cause

An object has been set to automatic static NAT to the gateway's external IP address. This causes the packets to be Natted and sent to the objects' host, rather than enabling the gateway to establish a connection with the user.

## Solution

This solution requires authentication. Please log in to view the full solution.

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