> Source: [sk113512](https://support.checkpoint.com/results/sk/sk113512)

# sk113512 - How to resolve Application Control miscategorization

| Property | Value |
|----------|-------|
| Solution ID | sk113512 |
| Date Created | 2016-09-23 |
| Last Modified | 2024-06-17 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |

## Solution

Occasionally, you may encounter an application that is being mis-categorized in the Application Control database.

To submit a False Classification for Application Control, collect the following information and [open a support ticket with Check Point Support](http://www.checkpoint.com/support-services/contact-support/index.html):

1. Traffic capture on the client machine during the false positive incident.

2. [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

3. Export of all relevant Security Gateway logs:

   * To export logs from SmartView Tracker:

     1. Go to ***Network \& Endpoint*** tab

     2. Expand ***Predefined***

     3. Expand ***Network Security Blades***

     4. Expand ***Application and URL Filtering***

     5. Double-click on ***All***

     6. Filter for relevant logs (to configure the desired columns, go to *View* menu - click on *Query Properties*)

     7. Go to ***File*** menu - click on ***Export...***

     8. Browse for export file location.

     9. Click on ***Save***

   * To export logs from SmartLog:

     1. Filter for relevant logs:

        ***blade:"Application Control"***
     2. Go to ***File*** menu - go to ***Export*** submenu - click on ***Excel CSV...***

     3. Browse for export file location.

     4. Click on ***Export***

4. Screenshot and full text of each relevant Security Gateway log:

   1. In SmartView Tracker / SmartLog, double-click on each relevant Security Gateway log.

   2. Take a screenshot of the entire log window.

   3. Copy the text of the entire log:

      * In SmartView Tracker:

        Click on the ***Copy Details*** icon at the top of the *Record Details* window
      * In SmartLog:

        Click on the relevant icon (*Copy log to clipboard* ) in the upper right corner of the *Log Details* window.

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# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

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