> Source: [sk113410](https://support.checkpoint.com/results/sk/sk113410) # sk113410 - Mobile Access Portal and Java Compatibility | Property | Value | |----------|-------| | Solution ID | sk113410 | | Date Created | 2016-10-03 | | Last Modified | 2026-08-24 | | Technical Level | General | | Products | Security Gateway | | Versions | R82.10, R82, R81.20, R81.10 (EOS), R81 (EOS) | | OS | Windows, macOS, Linux, Gaia | ## Solution ### Important This article refers to Mobile Access Portal Agent version 800007049, which resolves security issues in the used libraries. To be protected, make sure the latest Mobile Access Portal Agent is installed on all your Security Gateways. To examine the version number, run this command from the Expert mode:: `# cat $CVPNDIR/htdocs/SNX/CSHELL/cshell_ver.txt`
The Check Point Mobile Access Portal offers a variety of on-demand client technologies, including SSL Network Extender, Compliance Scan, and Secure Workspace. The on-demand technologies are downloaded and invoked by the Mobile Access Portal Agent. While for the Internet Explorer browser the Portal Agent is implemented as an ActiveX control, for all other web browsers it is implemented as a standalone Java application. **Note:** There is no Mobile Access Portal Agent version for the IPsec VPN portal. Users can work with this portal from Internet Explorer only. This table outlines supported platforms and operating systems: {#Hotfix_Downloads}{#Hotfix_Downloads}{#Hotfix_Downloads} |-------------------|-----------------------|--------------------------|------------|-------------|------------| | Operating Systems | Web browsers ||||| | Operating Systems | **Internet Explorer** | **Edge / Edge Chromium** | **Chrome** | **FireFox** | **Safari** | | Windows | Supported | Supported | Supported | Supported | N/A | | Linux | N/A | N/A | Supported | Supported | N/A | | macOS | N/A | N/A | Supported | N/A | Supported | Mobile Access Update Package Downloads -------------------------------------- **Notes**: * To download some of the packages, you need to have a [Software Subscription or Active Support plan](http://www.checkpoint.com/services/techsupport/index.html). * The update package is distributed as [Take 20 of Mobile Access Portal Agent auto-update package](https://support.checkpoint.com/results/sk/sk168353) for R80.40 and higher Security Gateway versions. Refer to [sk168353](https://support.checkpoint.com/results/sk/sk168353) for details and installation instructions. For lower versions of Security Gateway, [contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get an appropriate hotfix. The Hotfix can be installed **only** on top of R80.20 Jumbo Take 33 or higher, or R80.30 GA. A Support Engineer will make sure the Hotfix is compatible with your environment before providing it. * IPSec SNX is only supported with Internet Explorer and not with Chrome/Firefox. * We strongly recommend installing the latest version of the package mentioned in this SK article. Previously released versions receive limited support. Supported Platforms and Prerequisites ------------------------------------- ### Windows * Windows 7 * Windows 8.1 * Windows 10 * Windows 11 Windows users are required to have Java installed. Portal Agent can work with: * Oracle JRE versions 8 * Oracle JDK versions 11 -- 20 * OpenJDK versions 11 -- 20 For Java downloads, see the [Java downloads page](https://www.oracle.com/java/technologies/java-se-glance.html) on the Oracle website. Please note that Java versions 21+ are NOT supported with SNX/CSHELL. Java must be a version specified above, and not a more recent version. Pay attention to [sk122077 - Mobile Access Deployment Agent's installation file generates random fingerprint](https://support.checkpoint.com/results/sk/sk122077) ### Linux * openSUSE 42.1, 42.2, 42.3, Leap 15 -15.5 * CentOS 7.3 -- 9 * Fedora 24 -- 39 * Ubuntu 16.04 -- 23.10 * RHEL 7.3 -- 9.3 (Workstation) **Note -** Refer to [sk119772 - Mobile Access Portal Agent Prerequisites for Linux](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk119772). ### macOS * macOS 10.13 High Sierra * macOS 10.14 Mojave * macOS 10.15 Catalina * macOS 11 Big Sur * macOS 12 Monterey * macOS 13 Ventura * macOS 14 Sonoma macOS users are required to have Java installed. Portal Agent can work with: * Java Development Kit (JDK) version 8 * Oracle JDK versions 11 -- 20 * OpenJDK versions 11 -- 20 For Java downloads, see the [Java downloads page](https://www.oracle.com/java/technologies/downloads/) on the Oracle website. **Note for R80.10 users:** Pay attention to [sk117673 - Mobile Access Portal Agent for Google Chrome asks to re-install even after it was properly installed](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk117673). **Note for locally and centrally managed Quantum Spark appliances \[Embedded Gaia / Quantum Spark\]**: This feature is not included in the product. If you need it, submit a [Request for Enhancement](https://www.checkpoint.com/rfe/rfe.htm). --- # Agent Instructions This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products. ## Navigating This Knowledge Base - **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt) - **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml) - **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}` - **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content