> Source: [sk113254](https://support.checkpoint.com/results/sk/sk113254)

# sk113254 - When connecting to 1100/1400/1500/1800 appliances, Capsule VPN/Capsule Connect unable to reach resources in encryption domain

| Property | Value |
|----------|-------|
| Solution ID | sk113254 |
| Date Created | 2016-09-07 |
| Last Modified | 2022-07-24 |
| Technical Level | Advanced |
| Products | Spark Firewall (Locally Managed) |
| Versions | R81.10.X |
| Platform | 1500, 1800 |

## Symptoms

- * Capsule Connect/VPN (iOS/Android) clients are able to connect to the gateway, however are unable to reach internal resources.
* PC Endpoint Security clients are working properly.

## Cause

Issue is caused as the Remote Access encryption domain is set to "same as gateway".

![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk113254/11609080618.PNG)

This causes Capsule clients to download an empty encryption domain.

## Solution

This solution requires authentication. Please log in to view the full solution.

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