> Source: [sk113195](https://support.checkpoint.com/results/sk/sk113195)

# sk113195 - Policy is not restored after a restore from backup

| Property | Value |
|----------|-------|
| Solution ID | sk113195 |
| Date Created | 2016-09-16 |
| Last Modified | 2025-06-10 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * After doing a restore from backup on a Security Gateway, restore is fully completed with all configuration, but the policy is missing.
* Issue is replicated every time a backup and restore is done on the machine.
* Installing hotfix from [sk105641](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk105641) and then creating a new backup file, does not solve the issue.
* Looking at the CPInfo and in the backup, it looks like there is no license on this Security Gateway being restored.

## Cause

It is possible that there is no valid license on the gateway. This will prevent the policy from being restored.

## Solution

To resolve this issue, you can try to either:

1. Install a valid license on the gateway.
2. Install an evaluation license.

For further assistance, contact Check Point Account Services in one of these ways:

* by creating a [Non-Technical Service Request](https://help.checkpoint.com/)
* by phone:
  * Americas: +1-972-444-6600 - option 3 - option 5
  * International: +972-3-611-5100 - option 3 - option 5

After the license is installed, create a new backup and test the restore.

Related solution: [sk105641 - Objects and policies are not restored from Gaia Backup, although the restore operation succeeded](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk105641&partition=Advanced&product=Security)

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