> Source: [sk113174](https://support.checkpoint.com/results/sk/sk113174)

# sk113174 - Threat Extraction Fail with error: "A time out has occurred while extracting file"

| Property | Value |
|----------|-------|
| Solution ID | sk113174 |
| Date Created | 2016-09-04 |
| Last Modified | 2021-06-17 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * SmartView Tracker shows the file either allowed or blocked based on the Fail mode, with the following reason:  
  "Scrub Activity: A time out has occurred while extracting file"
* Running debug on the `'scrub_cp_file_convertd'` process per [sk97638](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk97638) shows the following message:  
  `"FILE: A time out has occurred while processing file"`

## Cause

The default time for Threat Extraction to complete is 115 seconds. If the Security Gateway is under load or the maximum file size has been increased, it is possible that this time will be exceeded.

## Solution

This solution requires authentication. Please log in to view the full solution.

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