> Source: [sk113036](https://support.checkpoint.com/results/sk/sk113036)

# sk113036 - Authentication into R80 Legacy SmartEvent GUI from R80 SmartConsole fails when using Check Point certificates

| Property | Value |
|----------|-------|
| Solution ID | sk113036 |
| Date Created | 2016-08-22 |
| Last Modified | 2023-09-04 |
| Technical Level | General |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.20 |
| OS | Gaia |
| Platform | Smart-1 |

## Symptoms

- * When using Check Point certificate as authentication method and logging in to R80 Legacy SmartEvent GUI from R80 SmartConsole (go to *LOGS \& MONITOR* app - go to *New Tab* - at the bottom, in the *External Apps* section, click on *SmartEvent Settings \& Policy* link), Legacy SmartEvent GUI fails to launch and login screen is presented again.  

  Login fails even if user re-enters the certificate credentials.  

  However, login succeeds is user enters the Check Point username and password.

* When using Check Point certificate as authentication method and logging in directly into R80 Legacy SmartEvent GUI (from Windows "Start" menu), the following error massage appears:

  `
  The connection has been refused due to one of following server certificate problems:`  
  `
  1. The server's clock is not set properly.`  
  `
  2. The certificate's issue date is later than the date of the server's clock.`  
  `
  3. The GUI Client's clock and the server's clock are not synchronized.`  
  `
  4. The certificate has expired.`  
  `
  5. The certificate is invalid.
  `

## Solution

[Contact Check Point Support](http://www.checkpoint.com/services/contact/index.html) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the R80 Security Management Server / Multi-Domain Security Management Server and R80 SmartEvent Server.

**Hotfix installation instructions:**

1. Hotfix has to be installed on all involved machines - ***Security Management Server / Multi-Domain Security Management Server / SmartEvent / Log Server***.

   **Note:** In Management HA environment, this procedure must be performed on *both* Servers.
2. Procedure:

   * Using CPUSE on Gaia OS:

     Refer to [sk92449: CPUSE - Gaia Software Updates (including Gaia Software Updates Agent)](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92449#How to work with CPUSE):
     * Section "[(4-A-c)](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92449#How to work with CPUSE - How to download and import a CPUSE package - Import instructions for Offline procedure - Gaia Portal)" / "[(4-A-d)](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92449#How to work with CPUSE - How to download and import a CPUSE package - Import instructions for Offline procedure - Gaia Clish)" - refer to import instructions for *Offline procedure*
     * Section "[(4-B-a)](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92449#How to work with CPUSE - How to install a CPUSE package - Installing a Hotfix package / Minor Version package)" - refer to installation instructions for *Hotfixes*

     **Note:** Machine will be rebooted automatically.
   * Using Legacy CLI on Gaia OS:

     1. Transfer the hotfix package to the machine (into some directory, e.g., */some_path_to_fix/*).

     2. Unpack and install the hotfix package:

        ***\[Expert@HostName:0\]# cd /some_path_to_fix/***   
        ***\[Expert@HostName:0\]# tar -zxvf fw1_wrapper_\<HOTFIX_NAME\>.tgz***   
        ***\[Expert@HostName:0\]# ./fw1_wrapper_\<HOTFIX_NAME\>***
        **Note:** The script will stop all of Check Point services (*cpstop*) - read the output on the screen.
     3. Reboot the machine.

**Related solutions:**

* [sk113034 - "No Permissions Events or Reports permissions are required to view this page" error when authenticating with Check Point certificate to R80 Legacy SmartEvent GUI](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk113034)

---

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